Now Available: New and Improved Online Payments

We’re excited to announce that our new online bill payment portal is now live, making it easier and more convenient than ever to manage your utility account.

To get started, please create your new account by clicking the button below. Setup only takes a few minutes. All you’ll need is the name associated with your account and your account number. When entering your account number, omit the decimal point—use only the numbers.  

>> Register Now <<

COMMON QUESTIONS

• I was on auto-payment. Do I need to set that up again?
  Yes. Your banking information was not transferred to our new vendor. Please re-enroll in AutoPay to avoid missed or late payments.
• I was on paperless billing. Do I need to re-enroll?
  Possibly. Some accounts transferred successfully, but others could not due to outdated or multiple email addresses. Please log in to confirm your paperless settings.
• When should I start using the new system?
  Bills received in December should be paid using our new system, Invoice Cloud.
• I’m the property owner and have tenants. How should I set up the account?
  InvoiceCloud offers a range of great features for both landlord and tenant accounts. If you are a renter, you can pay the bill as a guest by providing the owner's last name and account number, or the landlord can link tenants to their account. Take a look at all the details here.  
• What will I see in the new system?
  Your account will display usage and payment history for September, October, and November. If you need earlier records, please call us and we’ll be happy to assist.
• I’m not sure what steps I need to take for my new account.
  No worries — we’re here to help! Call us at 303-833-3291, and we’ll walk you through the process.

WHAT YOU CAN DO WITH THE NEW PAYMENT PORTAL

• Pay your bill online 24/7
• Set up AutoPay to save time and avoid late payments
• Pay by Text and receive text notifications about your bill
• Pay by Phone through our 24/7 automated system: (833) 836-3975
• Enroll in convenient paperless billing options

If you have any questions regarding the new payment portal, please contact us at water@firestoneco.gov or visit our information page at www.firestoneco.gov/1872/.