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1. How did you get my address?

The National Research Center, through Polco, is contracted with the Town of Firestone to conduct this survey. Your address was included in a list of all addresses from the post office. This is a standard service offered by the post office. Your personal information is never shared with anyone, not even the Town of Firestone.

2. I received your survey, and while I own the property that it was sent to, I don’t live there. What should I do?

The resident of the property should complete the survey.

3. I received the survey, but I live outside of the Town of Firestone. Should I complete the survey?

No. This survey is intended for Firestone residents only. Please discard the survey and any additional mailings associated with this project that you receive. While the Town and Polco worked to limit the list of addresses to those within Firestone’s municipal boundaries, some mailing addresses may have been unintentionally included.

4. If I filled out the survey online when I first received the postcard, should I fill out the paper survey?

No, please don’t fill the survey out twice. Thank you for participating!

5. I did not receive a survey, but I would like to share my opinion. How can I participate?

An open participation online survey will be available on the Town’s website between June 29^th and July 13^th. If there are additional adults in your household who would like to participate, you are encouraged to take the open participation survey online.

6. What is the purpose of requesting the person who most recently had a birthday complete the survey?

This is so that we can choose in an unbiased way a person within each household to complete the survey. While it may seem a bit strange, using the “birthday method” is a simple way to select an adult from within each household without permitting bias in our results. This way, we ensure the results are representative of our community as a whole.

7. Can we rely on the results of the survey?

Yes. The Town of Firestone Community Survey is a scientific survey conducted by Polco and the National Research Center (NRC). NRC has over 20 years of conducting survey research for local governments. The survey has a statistically valid margin of error of +/- 3%. With this margin of error, you may conclude that when 60% of survey respondents report that a particular service is “excellent” or “good” somewhere between 57% and 63% of all Firestone residents are likely to feel the same way.

8. What will be done with the results?

This is a great opportunity for you to get involved in shaping Firestone's future. The survey results will be a powerful tool to help guide policy direction for the Firestone Board of Trustees and Town Staff and help prioritize projects within the Town.

Information obtained through the survey will assist with:

• Informing budget, land use, and strategic planning decisions
• Measuring government performance
• Assessing support for local policies
• Monitoring trends in resident opinion
• Benchmarking service ratings
• Communicating with residents

9. Why am I asked for my email and ZIP code after completing the survey online?

By entering your email address and ZIP code, you can create an account and find out when we post a new question or survey on Polco. The Town plans to use the Polco platform to ask follow-up questions to the community survey and periodically ask for your input on important issues. Creating an account is optional and is NOT REQUIRED to complete the survey. Email addresses are not sold or shared with other parties for any reason, ever; not even our own staff and elected officials have access to this information.